National Azabu Renovations
Normally if a supermarket renovates its interior, I wouldn’t take enough notice of it to write a whole blog post about it, but this is different. National Azabu is a fixture in the expat community of Tokyo and in 2011, it closed, razed to the ground, and rebuilt. It just opened in August 2012. So why, less than 3 months later, is it closing for a couple of days for renovation? The answer is to respond to client demand. The people who shop there have been complaining that the new layout is confusing and not intuitive. It’s difficult getting through the aisles. So people complained and the “powers that be” are responding.
But there’s more. The supermarket is closing in part for two days to re-vamp the whole thing, and they’re so concerned about it that they’re offering a special sale to make it up to customers. In addition, the postcard I got in the mail announcing the disruption in service has a little man on it who I am positive is looking down at the ground saying “gomen nassai” – apologizing.
This is yet another thing I love about Japan. Customer service second to none.